Terms of service

Terms of Service

Last updated: April 2026

1. Overview

This website is operated by Mad & Darling. By visiting our site and purchasing from us, you agree to the following terms and conditions. Please read them carefully.

2. Our products

All products are described as accurately as possible. Colours may vary slightly due to screen settings. Custom and made-to-order items are produced specifically for you and may not be returned or exchanged unless faulty.

3. Pricing

All prices are in Australian dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice.

4. Orders

By placing an order you confirm that the information you provide is accurate and complete. We reserve the right to cancel or refuse any order at our discretion.

5. Shipping

We aim to dispatch orders promptly. Delivery times are estimates only and we are not responsible for delays caused by third-party carriers.

6. Exchanges & faulty items

Please refer to our Returns & Exchanges policy for full details.

7. Intellectual property

All content on this site — including images, copy, and branding — is the property of Mad & Darling and may not be reproduced without written permission.

8. Limitation of liability

To the extent permitted by Australian Consumer Law, Mad & Darling is not liable for any indirect or consequential loss arising from the use of our products or website.

9. Governing law

These terms are governed by the laws of Victoria, Australia.

10. Contact

For any questions, please visit our Contact page